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Membership Terms and Conditions


SUNSHINE COAST LIGHTNING 2020 MEMBER TERMS AND CONDITIONS

1. Introduction

In these terms and conditions, “Sunshine Coast Lightning” or the “Club” means Sunshine Coast Lightning Pty Ltd (ABN 42 615 073 017)

These terms and conditions apply to each person (“you” or “your”) who applies to become a member of Sunshine Coast Lightning in respect of the 2020 Suncorp Super Netball Season (“Season”). By applying to become a member of Sunshine Coast Lightning, you agree to comply with these terms and conditions.

2. COVID-19 USC Stadium Buy In

In It is great to welcome back members and fans to USC Stadium. We have been working hard to put measures in place to ensure events are as safe as possible. To a certain degree, these measures will only work if everyone buys in. To make the stadium the safest it can be for you and others, we are asking you to play a role.

We need you to:

  • Maintain social distancing of 1.5 with people outside my immediate group when entering and exiting the venue, or moving around the stadium
  • Only use the set that has been designated to you
  • Cooperate with USC Stadium and Sunshine Coast Lightning directives
  • Be aware that cashless payments only will be in use for food and beverage
  • Practice high-level hand-hygiene using the sanitiser stations installed in the stadium
  • Stay home if you are feel unwell or showing symptoms of COVID-19
  • Stay home if you have been overseas or to a COVID-19 Hotspot in the last 14 days or if you have been in contact with someone who has been overseas or to a COVID-19 Hotspot in the last 14 days. COVID-19 Hotspots Information
  • Remain within the zone allocated on your ticket
  • Only leave the stadium when your zone is called to assist with an orderly exit

By attending USC Stadium you acknowledge your role in helping successfully carry out the COVID-19 Safety Plan. By playing your part, you will help ensure we all enjoy a comfortable and safe experience at USC Stadium and continue to see the benefits of members/fans returning to live events.

3. 2020 Member Pledge

The 2020 Suncorp Super Netball Season has been postponed due to risks posed by COVID-19.

Sunshine Coast Lightning is asking its members to pledge their support to their club no matter the outcome of the season.

By clicking submit on PLEDGE YOUR MEMBERSHIP you agree to commit your 2020 Lightning membership fees in full to Sunshine Coast Lightning whether the Suncorp Super Netball 2020 Season resumes or not.

The remainder of these member terms and conditions will continue to apply to your 2020 membership in so far as possible.

4. 2020 membership applications

Membership applications for the 2020 Season can be made either online or by calling the Membership Team on 1300 544 486.

Sunshine Coast Lightning reserves the right to refuse any application for membership for any or no reason whatsoever. Sunshine Coast Lightning will not process any application that is incomplete. It is your responsibility to ensure your application is complete and accurate. If you are in doubt, please contact the Membership Team on 1300 544 486.

You warrant that the information you provide to Sunshine Coast Lightning in connection with your application is complete and accurate.

You are responsible for ensuring that all personal details (including payment details) you provide to Sunshine Coast Lightning are kept up to date. Sunshine Coast Lightning accepts no responsibility for any consequences that flow from your failure to keep your personal details up to date. You can update your personal details via email to hello@sunshinecoastlightning.com.au or by phoning the Membership Team on 1300 544 486.

Sunshine Coast Lightning makes no guarantee that every application for membership will be processed or accepted.

5. Member Code of Conduct

It is a condition of membership that you comply with the Sunshine Coast Lightning Member Code of Conduct at all times while attending any Sunshine Coast Lightning event, function or game. The Member Code of Conduct can be accessed at http://www.sunshinecoastlightning.com.au or by phoning 1300 544 486.

Any failure to comply with the Member Code of Conduct may result in the immediate suspension or cancellation of your membership at Sunshine Coast Lightning’s sole discretion.

You will not be entitled to any refund if your membership is suspended or cancelled in these circumstances

6. Your privacy

Your privacy is important to Sunshine Coast Lightning. The Club collects, holds and uses personal information in accordance with our privacy policy which you can access at http://www.sunshinecoastlightning.com.au/privacy-policy. A copy of the privacy policy can also be obtained by contacting the Membership Team via email on hello@sunshinecoastlightning.com.au or by phoning 1300 544 486.

You may access your personal information held by Sunshine Coast Lightning by phoning 1300 544 486.

7. Sponsor products and services

Any products and services offered in any sponsor promotional material are not offered by Sunshine Coast Lightning. Sunshine Coast Lightning does not accept liability for any product or service referred to in such material and, to the maximum extent permitted by law, Sunshine Coast Lightning excludes all liability with respect to such products and services.

8. Frequently asked questions

All details set out in the Frequently Asked Questions section of the Sunshine Coast Lightning website, (http://www.sunshinecoastlightning.com.au/#faq), form part of these terms and conditions. If there is any inconsistency between these terms and conditions and the FAQ section, these terms and conditions will prevail to the extent of the inconsistency.

9. Transfer of membership rights

Any person who you allow to use your membership rights (transferee) is also bound by these terms and conditions. You must ensure that any such person is aware of, and fully complies with, these terms and conditions. Any failure by any transferee to comply with these terms and conditions may lead to your membership being suspended or cancelled.

10. Membership classifications

There are 2 different membership classifications as outline below:

Individual membership -There is one single rate for adults, concession holders and juniors.

Family membership- Family packages represent 2 Adults and 2 Juniors or 1 Adult and 3 Juniors (Junior must be under 15 years on January 1, 2020).

11. Membership entitlements

Entitlements
The entitlements of each person accepted as a member in respect of the Season are limited to the entitlements set out in the 2020 membership website/collateral. Sunshine Coast Lightning will endeavour to deliver these entitlements (eg, lanyard, scarf, etc) to eligible members but you acknowledge that in some instances an alternative product determined by Sunshine Coast Lightning in its sole discretion may be provided for instances where stocks are exhausted.

Sunshine Coast Lightning may introduce new promotions and offers to members from time to time. Any member who has purchased any membership or other item prior to these offers will not be able to request a refund for membership. 

No voting rights or ownership entitlement
Membership of Sunshine Coast Lightning should not be mistaken for membership in the sense of being a shareholder or equity holder in Sunshine Coast Lightning. You acknowledge and agree that membership does not give you any entitlement to attend, participate or vote at meetings or any other form of ownership interest or right whatsoever in respect of the Club. 

Timing of entitlements

Due to the timing of some entitlements such as pre-season matches and functions early in the Season, if you become a member after the start of the Season you acknowledge that you may not receive all the listed benefits applicable to your membership package and you will not be entitled to any refund or other compensation for any benefits foregone. 

Events
Information and details of relevant Sunshine Coast Lightning events will be communicated to members via email and/or the Sunshine Coast Lightning website. Some events may not be able to be confirmed until after memberships are issued due to fixturing and other considerations.

Sunshine Coast Lightning, its related entities and their respective officers, employees and agents will not be liable for any injury, loss or damage you sustain in connection with your attendance at any Club events. 

Licence to use image
You authorise Sunshine Coast Lightning and its agents to use and reproduce any photographs, video imagery or audio clips taken of you taken at any Sunshine Coast Lightning event, function or game for the purposes of Club communication material. This may include, but is not limited to, the Club website, member publications and annual reports. 

Merchandise
Each current season member is entitled to 10% off full price merchandise from the official Sunshine Coast Lightning online store and also upon presentation of a current membership card at game day outlets. The discount expires on 30th September 2020. 

Membership packs
Membership Packs will be dispatched weekly to Members from Monday 25 May 2020. Members can expect their pack to arrive within two weeks of the dispatch date. If you are giving membership as a gift, please call our Membership Team on 1300 544 486 and we will be able to provide a gift certificate. 

Membership cards
Membership cards will be mailed out as soon as practicable after your application has been processed. If you lose your membership card, a membership card replacement fee of $25 will be charged. Replacement membership cards will be mailed out to you and cannot be issued on game day.

12. Ticketing

Regular season ticketing
Diamond membership will have the same allocated seat for all 7 home games during the 2020 season.

Platinum membership will have the same allocated seat for all 7 home Games during the 2020 season.

Gold membership will have the same allocated seat for all 7 home games during the 2020 season. Supporter Plus membership does not include entry to any Suncorp Super Netball games.

Supporter Plus membership allows access to an exclusive ticket pre-sale period for all Sunshine Coast Lightning home games played at USC Sports Stadium.

Supporter memberships does not include entry to any Suncorp Super Netball Games. Supporter membership will not have access to the exclusive pre-sale period; tickets will need to be purchased in the general public sale.

Pet memberships does not include entry to any Suncorp Super Netball games.

Lucy Legends memberships will receive two tickets (1 x Adult and 1 x Child bronze tickets to one (1) game of choice during the regular Suncorp Super Netball season and only a game at USC. Additional tickets or tickets to other games will need to be purchased in the general public on sale.

Finals ticketing
Diamond, Platinum, Gold and Supporter Plus Members will receive priority access to weeks 1 and 2 of the Suncorp Super Netball Finals Series for matches in which Sunshine Coast Lightning participates. Due to the limited number of tickets available for any final, members acknowledge that the allocation of tickets is at the ultimate discretion of Netball Australia. For any finals played at USC Sports Stadium, all seating plans are at the discretion of Netball Australia.

13. Payment of membership fees, including payment plans

Payment of membership fees advertised by Sunshine Coast Lightning are inclusive of GST unless otherwise stated. 

Supporter Plus and Supporter membership does not give guaranteed access to game tickets and as such, members will not be entitled to a refund of membership fees if they are unable to purchase game tickets. 

Membership applications which are received and/or processed after the first home game of the Season will not be sold on a pro-rata basis and will be charged at the full price listed in the 2020 Sunshine Coast Lightning membership website/collateral.

Membership applications will be processed as received and cannot be withdrawn once submitted. Payments will be processed immediately upon signing up as a Sunshine Coast Lightning member unless the Payment Plan option is selected (see further below – Pet, Lucy Legends, Supporter, Supporter Plus, Gold, Platinum or Diamond Members only). 

Automatic renewal of membership (Pledge Lightning)

  1. When you pay your membership fees by credit or debit card, you authorise Sunshine Coast Lightning to renew your membership each season into the same package (or a reasonably comparable package), and to charge the applicable membership fees to the credit or debit card used to purchase your previous membership, unless you elect to opt out of the automatic membership renewal option.
  2. You acknowledge that membership fees may increase from season to season. The Club will provide reasonable notice via email of any changes in the price of your next season’s membership. 
  3.  The Club will contact you via email prior to processing the automatic renewal. If you do not wish for your membership to roll over into the following season, you will be required to opt out in writing before the specified cut-off date by emailing hello@sunshinecoastlightning.com.au or by phoning the Membership Team on 1300 544 486 

Refunds
The Club may consider any refund request received in writing before 31 March 2020 where exceptional circumstances exist. Sunshine Coast Lightning may (but is not obliged to) agree to issue a full or partial refund at its discretion. All refund requests are to be made in writing to hello@sunshinecoastlightning.com.au Cancellation fees may apply.

14. General terms and conditions

Sunshine Coast Lightning may amend these terms and conditions at any time. Any such changes will be notified to you via the Club’s website at www.sunshinecoastlightning.com.au and will be effective from the time they are published. Any failure by Sunshine Coast Lightning to insist on strict compliance with these terms and conditions will not constitute a variation or waiver of these terms and conditions. These terms and conditions, and any contract between you and Sunshine Coast Lightning of which these terms and conditions form part, are governed by the laws of Queensland.