Pledge Lightning

2020 MEMBERSHIP FREQUENTLY ASKED QUESTIONS

If your question is not answered below, please contact Sunshine Coast Lightning’s Membership Team on 1300LIGHTNING (1300 544 486) or email hello@sunshinecoastlightning.com.au

How do I renew my Sunshine Coast Lightning Membership?

Membership for 2020 will go on sale on Tuesday 17th December. If you elected to Pledge Lightning your Membership will rollover on Thursday 9th January 2020.

If you aren’t on the 2020 automatic rollover, you will be able to renew your Membership for 2020 from 11am on the 17th December.

You can renew your Membership via the Members Portal or alternatively by calling our Membership Team on 1300 544 486.

I am on the Sunshine Coast Lightning direct debit payment plan, when will the instalments be debited?

The first instalment will be debited at the time of purchasing the Membership. Remaining instalments will be direct debited on the 9th of each month in February, March, April and May 2020. We kindly ask Members who have utilised the direct debit payment plan to have funds available on these dates. If you need to update your credit card details, please contact our Membership team on 1300 544 486.

If you sign up after the 9th February 2020, you will have the required payments deducted immediately to bring you up to date with the fixed schedule. Subsequent monthly instalments will then be debited on the 9th of each following month.

What is Pledge Lightning?

For season 2 of Suncorp Super Netball (SSN), Sunshine Coast Lightning introduced Pledge Lightning, an automatic renewal of Lightning Membership.

By electing to Pledge Lightning, users authorise Sunshine Coast Lightning to renew their Membership each season for the same package or a reasonably comparable package. The applicable Membership fees are then charged to the credit or debit card used to purchase the previous Membership.

When purchasing a Sunshine Coast Lightning Membership, Pledge Lightning is automatically selected, with the option for the user to opt-out of that option. If you would like to opt-out of Pledge Lightning please email hello@sunshinecoastlightning.com.au

Please note Pledge Lightning will also occur for the 2020 season.

More information can be found in our Terms and Conditions

How can I update my personal contact details or credit card details for my payment plan?

To ensure you receive all Sunshine Coast Lightning communication, log into the Members Portal using your F number and password to update your contact details.

To update your credit card details, you will have to contact us on 1300 544 486 or email hello@sunshinecoastlightning.com.au

When will I receive my 2020 Membership pack?

Membership packs will begin to be dispatched weekly from the 6th April 2020. You can expect your pack to arrive within one to two weeks of the dispatch date.

If you are giving Membership as a gift, please call our Membership Team on 1300 544 486 and we will be able to provide a gift certificate.

What is the definition of a family Membership?

2020 Sunshine Coast Lightning Family Memberships must consist of two adults and two juniors or one adult and three juniors. Junior Members must be under the age of 15 as of January 1st 2020.

Will all four people receive merchandise from the family Membership?

Yes. Regardless of how you configure your Membership package (two adults and two juniors or one adult and three juniors), all four Members receive their own merchandise. Each Member will also receive special sponsor discounts, access to exclusive Members’ only events and much more.

Why don’t all Memberships include tickets?

We are striving to make our home matches accessible to everyone. Lightning’s boutique stadium at the University of the Sunshine Coast is home to a little more than 3,000 seats and with such strong community interest in the team, we want to ensure as many fans as possible have the opportunity to attend games. Therefore, we have decided that only two of our Membership packages will include reserved seats for the season. The other Memberships will give people the flexibility to purchase tickets to the games of their choice.

How do I guarantee myself a reserved seat at each home game in 2020?

After receiving feedback from our members and fans, Lightning introduced a ticketed Membership for the 2018 season which will continue in 2019. We also have introduced a Diamond and Gold reserved seat membership for the 2020 season. As we would still like to ensure that all our home matches are accessible to everyone the Diamond, Platinum and Gold Membership will be limited for the 2020 season.

If I sign up as a Diamond or Platinum member, can I bring a friend with me to games?

Diamond and Platinum members will be allocated a seat for the season. You are able to request to sit with a friend or family member who is also a Diamond or Platinum Member when you sign up. If you are a new Diamond or Platinum member for the 2020 Season your seat will be allocated in late February 2020 and if you were a 2019 Platinum member you will be allocated the same seat. Diamond and Platinum members will have access to our exclusive guest ticketing program, with a small section of seats located behind the platinum bay for guests. All requests for guest tickets need to be made to hello@sunshinecoastlightning.com.au and are made on a first in first served basis. Tickets are capped at two per member and are pricing is TBC.

If I sign up as a Gold Member, can I bring a friend with me to games?

Gold Members will be allocated a seat for the season. You are able to request to sit with a friend or family Member who is also a Gold Member when you sign up. All Gold Members will have the opportunity when purchasing or upgrading to this Membership to place seating requests.

Gold Members will not be able to bring friends to the games as this is a reserved seat option and there are no seats available near the Members reserved seat.

If you are wanting to bring a friend, they will need to purchase tickets in the general public ticket sale.

As part of the process of purchasing or upgrading to a Gold Membership, users have the option to place seating requests. Gold seating will be allocated in late February. Sunshine Coast Lightning will be in contact to advise on the seat/s that you have been allocated. Please note that these seats will be located in the Eastern and Northern stand and whilst we will endeavour to fulfil every request we receive; we are not able to guarantee seating requests.

If I purchase a Diamond, Platinum or Gold Membership where will I be seated?

Diamond Member seating will be allocated in the Southern or Eastern stand.

Platinum Member seating will be allocated in the Southern Stand in Platinum seating from row B to row H, located in the middle of the stand (centre court).

Gold Member seating will be allocated in either the Northern or Eastern stand in Gold seating.

Please note whilst we will endeavour to fulfil every request we receive, we are not able to guarantee seating requests.

If I am a Supporter or Supporter Plus Member, am I guaranteed a ticket?

A limited number of tickets for purchase will be released to Supporter Plus Members exclusively first. This will be honoured on a first in, first served basis. Membership will not guarantee tickets, so we recommend getting in quickly! An email will be sent to Members with more information prior to tickets going on sale.

What are the different Member priority buying windows for the 2020 season?

For the 2020 Season, the following Member priority buying windows will take place:

  • Supporter Plus Members will have the opportunity to purchase tickets in a designated priority buying window. A limited number of tickets will be released to Supporter Plus Members and will be honoured on a first in first served basis. This will be a Supporter Plus Members’ exclusive buying window and only one ticket per Membership can be purchased per game.
  • Supporter & Lucy's Legends Members will be able to purchase tickets in the general public release pending availability.

How do Members organise seats together?

To ensure you are seated together, please have all Member barcodes handy. During your Member pre-sale window, key in all Members’ barcodes to unlock the ability to purchase tickets. Your barcode is displayed on your Member card.

For example, if two families wish to sit together, one person can manage the purchase via the online shopping cart, adding each Member barcode, with a limit of 10 tickets per transaction. Make sure you have your barcode numbers ready! If you have not received your Membership card, please contact us on 1300 544 486.

Can Members in different categories purchase seats together in the same window?

Members in different categories can purchase seats together in the same window however depending on what type of Membership you have will depend on which priority buying window you can purchase.

  • Supporter Plus Member priority buying window
    Only Supporter Plus Members can purchase in this window
  • Supporter, Lucy's Legends Members and general public sale
    Supporter Plus and Lucy's Legends Members can purchase in this window with Supporter Members.

How do Diamond Members access the Lightning Lounge?

Diamond Members will collect their Lightning Lounge pass prior to each game at the VIP Tent. This will then allow them to enjoy the pre-game function and also food and beverage throughout the duration of the game. This information will be sent to Diamond Members prior to each game to advise the time of when Lightning Lounge starts and a map on where the VIP tent is located.

How do Diamond Members ascertain their car parking for the season?

Diamond Members will be provided a full season pass that they will need to display on their dashboard for each game to access the VIP car park area.

How many tickets can I purchase with a family Membership?

Lightning’s Family Memberships can consist of two adults and two juniors or one adult and three juniors. Whichever option you choose, all four Members are entitled to a 25% discount on match tickets with an exclusive pre-sale period. Each Member is entitled to purchase one discounted ticket per match. (Four tickets per family Membership).

How do I upgrade or change my Membership package?

To upgrade or change your Membership package, please contact the Lightning on 1300 544 486.

What is Sunshine Coast Lightning’s refund and exchange policy?

Membership applications will be processed as received and cannot be withdrawn once processed. All refund requests received in writing before March 31, 2020 will be assessed by the Membership department. Granting of refunds either partially or in-full is wholly at the discretion of Sunshine Coast Lightning. Cancellation fees may apply.

What is the code to receive 10% discount on merchandise?

As a 2020 Lightning Member you will receive 10% off Merchandise Items from GAME Clothing. The code will be sent to you when you sign up as a 2020 Member and can also be ascertained by calling the Membership team on 1300 544 486 or emailing hello@sunshinecoastlightning.com.au

Please note the discount can only be applied only on full price items and the discount excludes on sale items and Member only products as the discount has already been applied.

I have lost my Membership card how do I have it replaced?

Membership cards can be replaced for a fee of $20 and will be mailed out to you. Please contact the Membership team on 1300 544 486 or email hello@sunshinecoastlightning.com.au to arrange a replacement card.

How many tickets can I buy in one transaction?

Supporter Plus Pre-Sale: One ticket per Member, per match – up to 10 Members per transaction.

General Public on sale: Up to six tickets per transaction.

How do I purchase accessible seating?

Please call us on 1300 544 486 to arrange accessible seating.

How much will tickets cost?

More information on ticket prices will be available in early 2020

When and where can I buy tickets?

Similar to 2019, tickets will go on sale in two separate blocks. More details will be available in early 2020 regarding specific timings.

Tickets for Lightnings home games can be purchased online or by calling 1300 544 486.

How will I receive my tickets?

Tickets will be supplied via e-ticket and can be printed at home.

Will there be last minute tickets available?

As the event date approaches, the venue may release any unsold or previously held tickets.

Why are last minute tickets released?

The team or league may no longer need the tickets that were contractually held when the event originally went on sale. At times, tickets may become available closer to the event for public on sale.

How do I qualify for a concession ticket?

To qualify for a concession ticket, customers must hold one of the following forms of identification; Pension card (aged, single parent or disability), Student card (full-time only) or Veterans Affairs concession card. Health care cards and Seniors cards do not qualify.

How do I get in contact with the Lightning Membership team?

If you need to contact the team you can call us on 1300 544 486 or email
hello@sunshinecoastlightning.com.au