Pledge Lightning

PLEDGE LIGHTNING FREQUENTLY ASKED QUESTIONS

What is Pledge Lightning?

In season 2 of Suncorp Super Netball (SSN), Sunshine Coast Lightning introduced Pledge Lightning, an automatic renewal of your Lightning Membership.

By electing to Pledge Lightning, users authorise Sunshine Coast Lightning to renew their Membership each season for the same package or a reasonably comparable package. The applicable Membership fees are then charged to the credit or debit card used to purchase the previous Membership.

When purchasing a Sunshine Coast Lightning Membership, Pledge Lightning is automatically selected, with the option for the user to opt-out of that option.

How do I know if I opted into Pledge Lightning (automatic rollover)?

All 2019 Sunshine Coast Lightning Members will be sent an email advising them when the rollover will take place. If you are unsure, you can login to your Membership account to check your Pledge Lightning status or alternatively you can contact the Sunshine Coast Lightning Membership Team for assistance on 1300 544 486 or email hello@sunshinecoastlightning.com.au

When will my Membership automatically rollover?

If you elected to Pledge Lightning, your Membership will automatically rollover on Thursday 9th January 2020.

How do I opt-out of Pledge Lightning?

To elect to opt-out of the automatic Membership renewal Pledge Lightning, you will need to contact Sunshine Coast Lightning via email at hello@sunshinecoastlightning.com.au. Please note you will need to contact us by 5pm Tuesday 7th January 2020 if you wish to opt-out.

Can I pay upfront or instalments?

All 2020 Memberships (Diamond, Platinum, Gold, Supporter Plus, Supporter, Lucy Legends and Pet) will have the option to pay either upfront or on a monthly payment plan.

If you selected to pay upfront when purchasing your Membership in 2019 you will automatically rollover on the 9th January 2020 and will pay upfront. If you selected to pay via instalments when purchasing your Membership in 2019 you will rollover on monthly instalments.

If you decide to renew earlier, you will be required to pay either upfront or your first instalment at the time of purchase.

Remaining instalments will be direct debited on the 9th of each month; February, March, April and May.

What Membership category will I rollover into?

You will rollover into the same category of Membership in 2020 as you had in 2019. Please note: Sunshine Coast Lightning Membership categories and benefits have changed from 2019 to 2020. To review the changes for each Membership category visit sunshinecoastlightning.com.au/memberships

If I would like to change my Membership category for the 2020 season, how do I do this?

If you would like to change your Membership category for the 2020 season you will need to contact Sunshine Coast Lightning by 5pm Tuesday 7th January 2020.

Please contact the Membership Team via email hello@sunshinecoastlightning.com.au or phone 1300 544 486.

If I am an existing Platinum Member, how do I secure the same seat for the 2020 season?

Renewing Platinum Members have until 5pm Thursday 6th February 2020 to renew their Membership and keep their existing seat for the 2020 Suncorp Super Netball Season.

  • Platinum Members will be able to make changes to their seat choice by calling 1300 544 486
  • Whilst we will endeavour to fulfil every request we receive, we are not able to guarantee seating requests.

If I purchase or upgrade to a Diamond or Platinum Membership, when will I know which seat I have been allocated?

As part of the process of upgrading or purchasing a Diamond or Platinum Membership, users have the option to place seating requests. Diamond and Platinum members will have their seats be allocated in late February 2020. Sunshine Coast Lightning will contact you to advise on your seat/s that you have been allocated.

If I purchase or upgrade to Gold Membership, how do I select my seat?

As part of the process of purchasing or upgrading to a Gold Membership, users have the option to place seating requests. Gold seating will be allocated in late February 2020. Sunshine Coast Lightning will then be in contact to advise on the seat/s that you have been allocated. Please note that these seats will be located in the Eastern and Northern stands and whilst we will endeavour to fulfil every request we receive; we are not able to guarantee seating requests.